Job Title: Program Manager

Title: Program Manager
Location: Alviso, CA

Headquartered in Alviso, CA, Minerva Networks is a privately owned networking infrastructure company developing innovative end-to-end broadband IP television solutions in the telecommunication and enterprise markets.

Key Responsibilities:

- Managing strategic client programs or projects and ensuring all customer commitments are met
- Panning and successful delivery of projects of significant size, scope and complexity
- Leading the development of the program/project plans and the execution of those plans
- Identifying and securing needed resources (personnel & financial)
- Dealing with conflicting issues, roadblocks and dependencies
- Proactively managing risks, changes and communications to project stakeholders
- Strengthening business relationships with clients
- Management of relationships with delivery partners and suppliers
- Deliver programs and projects per agreed performance metrics
- Drive superior customer satisfaction results on program and project delivery

Required Knowledge:

- Extensive training and/or experience with program management principles, methodologies, processes and tools
- Sound knowledge of converged telecommunications solutions as related to data, voice, IP and IPTV products and services
- Excellent PC skills (MS Word, MS Excel, MS Project, MS PowerPoint, MS Access)
- Knowledge of working Telco/Carriers and asset

Required Skills & Abilities:

- Demonstrated ability in building or improving customer relationships
- Strong leadership & organizational transformation skills
- Ability to uncover client requirements and clearly articulate to others
- Able to conceive innovative and produce creative solutions to customer issues
- Superior communications and influence skills
- Extensive experience working with senior management and client executives
- Ability to navigate and get the job done in a matrix environment
- Sound knowledge of budgeting and financial processes
- Written communications skills and experience--writing and updating Statements of Work and securing customer agreement

Required Professional Designation/Certification:

- A PMP designation of equivalent certification is expected
- An advanced graduate level business or technical degree would be an asset

Required Experience:

- Minimum of 7 years experience providing program management leadership in an external client delivery environment
- Minimum of 2 years in a Senior Program Management role managing large complex programs or projects
- Experience managing projects for multiple clients simultaneously
- Experience leading multi-disciplinary and geographically dispersed teams
- A track record of delivering on agreed upon program and project objectives
- A history of excellence/superior performance against internal benchmarks

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