Job Title: Systems Engineer (Field Engineer)

Title: Systems Engineer (Field Engineer)
Location:Chicago, Illinois (preferred)
Atlanta, Georgia
Alviso, California

Headquartered in Alviso, CA, Minerva Networks is a privately-held networking infrastructure company developing innovative end-to-end broadband IP Television solutions in the telecommunications market. We are currently seeking a Technical Support Engineer who will be the first point of contact for Minerva's IP Video customers and be responsible for providing phone support services on Minerva and related third-party products.

Job Description:
- Responsible for onsite and remote installations, integration, testing and follow-up support of a broad range of IPTV technologies into headends and networks at Telco, CLEC, and ILEC customer facilities. These include middleware, set-top box, video on demand, and conditional access/encryption and DHCP systems
- Effectively lead customer technical engagements, including managing, troubleshooting and resolving difficult systems and networking issues relative to IPTV deployments
- Help establish and follow project management processes and best practices for efficient service delivery
- Deliver training materials that target technical and non-technical audiences, including System/Network Engineers, Customer Service Representatives (CSR), Software Developers, Systems Integrators, and Marketing/Business Managers.
- Willing to travel up to 75% (including International)

Required Skills:
- Demonstrated knowledge and experience installing, configuring, and troubleshooting broadband IP and multicast networks delivering high-quality video
- Technical depth and breadth in one or more of the following disciplines: IPTV middleware, video compression (MPEG-2, MPEG-4), digital video broadcast, video servers, IP networking, set-top boxes, and Web-based client/server applications
- Hands-on systems (Windows, Linux) and networking (TCP/IP) experience
- Demonstrated ability to deliver training materials for technical and non-technical audiences
- Strong written and oral communication skills
- Demonstrated strong interpersonal skills
- Ability to work independently and as part of a team
- Strong planning and organizational skills
- Must be able to quickly learn a broad array of technologies and apply knowledge to real-world problems
- High degree of customer-focused sensitivity towards both internal and external customers and partners
- A broad understanding of how major components fit into an end-to-end video broadcast Headend system (recommended)

Education:
- Five or more years of systems/network management and systems integration experience
- Computer Science or Electrical Engineering Bachelor/Masters Degree or equivalent experience

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